Returns & Exchanges
We want you to love your Rahua rainforest-grown beauty products, but if you are not completely satisfied, we offer a 30-day window for returns on items purchased directly from our website. Our commitment to sustainable beauty extends to our hassle-free return process to ensure your experience remains as pure as our ingredients.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.
Ship the Product
Affix your prepaid shipping label to the box and drop it off at any authorized carrier location; please note that original shipping fees are non-refundable.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing